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Policies & Terms

Ordering

We've included a convenient on-line Price Sheet and Order Form for you to select and configure the desk and options of your choice. Have fun outfitting your desk with various options.

When you are ready to submit your order, you may do so directly on-line by hitting the Submit My Order button.

For persons who cannot use our automated on-line order - Print the Order Form, select the size, wood trim selection, and optional components you wish, and fax your order to us at 302-258-0789.

Upon receipt of your order, we will send you a Confirmation Email in the form of a Paypal Invoice confirming your selections and requesting a 50% deposit to commence building your desk.

Payment

Upon completion of your order, we will email you a final PayPal Invoice for the balance due on your order. Your order will be shipped upon receipt of final payment.

Shipping & Handling

Upon receipt of final payment, we will ship your order and email you a tracking number so you may track delivery of your purchase.

All SongCraft Station Studio Desks are hand packaged in custom designed shipping boxes by the artisans who build them. We go to great lengths to make sure that our desks arrive at their destinations without any damage incurred en route. Our packages include assembly instructions and the necessary hardware for easy assembly.

There are certain important items you need to be aware of up front and before your unit arrives:

Assembly

SongCraft Station studio desks arrive at your location almost completely assembled. Assembly is simple and quick, and following our printed instructions is strongly recommended. Screws and screwdrivers are included with your desk; no other tools are necessary. Our SONGWRITER desks require screwing 6 screws into pre-drilled holes to attach the drawer glides, and attaching the legs by inserting 4 screws on each leg. COMPOSER and GRANDE models only require attaching the desk legs with 6 screws per leg and 2 drawer glide screws into pre-drilled holes.

Our Packaging Boxes are labeled which end is to be face-up for unpacking and include detailed instructions for assembling your desk. PLEASE follow our instructions. Not following directions may void your SongCraft Station Warranty.

IMPORTANT - Following our instructions will make assembly a breeze. However, there are a few important considerations you need know before assembly.

Home Delivery & Setup Service

For orders up to 300 miles from our Rehoboth Beach, Delaware shop New York City, Washington DC, Philadelphia, Baltimore, Pittsburgh, Providence, Raleigh

For slightly more than UPS Ground shipping would cost, we will hand-deliver and assemble your desk for you at your location at a time convenient to you. Using this service, you'll receive your desk faster and get to meet the artisans who built it. We will provide you with a quote upon receiving your order.

Note: unloading, parking and elevator arrangements in major cities must be made by the purchaser in advance.
For customers out of our immediate area, we can arrange for third-party White Glove Delivery & Assembly services and will provide you with a cost estimate upon request.

Delivery

SongCraft Station Studio Desks generally are delivered within 4 to 8 weeks of you receiving your Order Confirmation.

Warranty

All SongCraft Station Studio Desks are warranted from defective workmanship. If you have a problem, we'll make it right at our expense.